Postage & Conditions

Postage

*** UK & Overseas Postage Rules Have Changed Over The Last Few Months And We Have Reacted In Line With The Rules & The Law As Follows...UK Now Sent Via Various Couriers tracked 24/48 And Or SPECIAL DELIVERY And International In A Similar Way, Don't Forget OVERSEAS CUSTOMERS, we will always declare full value, or you can arrange your own courier to pick up your parcel and will tell you the weight & dimensions & refund any postage paid to us***

When ordering postal charges will be added to your order. The charge differs dependent on your location and can be selected to suit your delivery needs.

Delivery Charge is Per Order

Order as many records as you like for the same delivery charge

We post Monday - Thursday at 1PM

Orders placed before 1PM normally despatched same day

UK - 7" or 12" Singles / LPs: 2nd Class Recorded Signed For £5.00 (2-5 Days; insured £50)
Special Delivery Signed For Next Day £10.00 (Next Day guaranteed; insured £500-£2500)

Europe - 7" or 12" Singles / LPs (note: all declared at full value): Overseas TRACKED DPD £20.00 (insured); For orders over £50 buyer pays VAT and import duty on door

Japan / Australia / United States etc - 7" or 12" Singles / LPs (note: all declared at full value): Overseas TRACKED DPD £20.00 (insured); For orders over £50 buyer pays VAT and import duty on door

Customs & import Charges

*** UK & Overseas Postage Rules Have Changed Over Last Few Months And We Have Reacted In Line With The Rules & The Law As Follows...UK Now Sent Via Various Couriers tracked 24/48 And Or SPECIAL DELIVERY And International In A Similar Way, Dont Forget OVERSEAS CUSTOMERS. we will always declare full value, or you can arrange your own courier to pick up your parcel, we give you weight & dimensions & refund any postage paid***

All import and export costs are the responsibility of the customer. We have no control over the length of time your order will be held at customs for clearance and suggest that you contact them directly for further information. We mark all packages for overseas delivery with contents and order value marked accordingly.

Refunds & Returns

If you cancel your purchase of products we will process the refund due to you as soon as possible and, in any event, within 14 days of the day we receive the returned product or, if earlier, within 14 days of you providing evidence of having sent back the product. In this case, we will refund the price of the product in full, including the cost of delivering the item to you via standard delivery, provided that you have taken reasonable care of it.

You will be responsible for the cost of returning the item to us.

If you seek to cancel your purchase because you claim that the product is defective or that there has been damage or error on our part, we will examine the returned product and will notify you of your refund or otherwise via email within a reasonable period of time.

In the event that we have to cancel your order after payment has been taken, we will notify you of our need to cancel your order and supply you with a refund as soon as possible.

Products returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the item to you.

We will always make any refund using the same method originally used by you to pay for your purchase unless you expressly agree otherwise.